Support
Get in touch
Email support@tennistrackr.com. It reaches a person, not a queue.
If something went wrong, the three things that help most are: what you were doing, what you expected instead, and roughly when it happened. If it involved a specific match, the players and the date are enough for us to find it.
Common questions
My stats did not change after a session
Only matches count toward your numbers. A session needs someone serving and at least 30 points logged — practice stays on your record, but it does not move your averages. A metric also needs three matches in the selected range before it is shown at all. Tap the ⓘ beside the Metrics heading in the app and it will tell you how many of that player’s sessions are currently set aside.
Can I record a match that is already in progress?
Yes. When you set up a match, open “Starting mid-match?” and enter the score so far. You can also run a report at any point — reports read the shots recorded up to that moment, so an in-match plan at a set all is a normal thing to do.
Who can see my matches and notes?
Nothing is public. A player’s data is visible to that player, their guardians, and coaches in groups that roster them — and nobody gains access without someone approving it. Coach’s Corner notes can additionally be limited to the player and their guardians only. See the Privacy Policy for the full picture.
Do I have to pay?
No. Tennis Trackr is free during early access. There is no trial timer and no card on file.
Something in a report looks wrong
Reports are generated from the shots you logged, and the numbers in them are calculated rather than written by the AI. If a figure looks off, it is usually a shot recorded on the wrong player or the wrong side — open the match, tap the point, and correct it. The report can then be run again. Tell us either way; that feedback is how the reports get better.
Deleting your account
You can delete your account and its data from inside the app: Settings → Account → Delete Account. This removes your profile, your sessions and your notes. Full detail, including how to do it without the app: deleting your account.
Matches involving a player who is also rostered elsewhere — a child on a team, for instance — may be retained for the other people who share that player’s record. If you want those removed as well, email us and say so.
If you cannot reach the app for any reason, email support@tennistrackr.com from the address on the account and we will do it for you.
Accessibility and feedback
Tennis Trackr is in early access and actively being built. If something is hard to read, hard to reach one-handed on a court, or simply missing, that is worth an email — a great deal of what is in the app arrived that way.